TROUBLE WITH THRUSTERS
| PROBLEM | LIKELY ISSUE | RESOLUTION |
|---|---|---|
|
Thruster is vibrating, doesn’t run or runs in one direction or random directions or just stops and beep randomly |
Wet connectors |
The most common problem is a connector on the Thruster or Power Pack side that is not mated well and letting water get into the connector and shorting the pins. Remove connector, dry everything and try again. Watch this video: www.bixpy.com/connect |
|
Thruster runs perfectly for a few seconds and stops completely. Even in air. |
Damaged connectors |
This typically happens when the system detects a break in the circuitry. Most common cause of this is broken small pins in the connectors or power wires. If you have broken pins in the connector you will need to send us the Thruster or Power Pack for repairs. Contact support@bixpy.com |
|
My Thruster runs as soon as I plug it into the Power Pack. Sometimes at full speed and sometimes just randomly on and off. |
Water in your Thruster or Power Pack |
It is possible because of defect or damage that your Thruster or Power Pack has taken on water. Contact us as soon as possible: support@bixpy.com |
|
Can I run the Thruster in air just for a few seconds? |
Yes and no |
Yes, you can run the Thruster in air safely on the lower speeds (no more than speed 3 on the outboard and speed on in the handheld Power Packs). NEVER run the Thruster at the highest speeds in air. |
HANDHELD KITS - Swim Jet (Snorkel and Scuba)
| PROBLEM | LIKELY ISSUE | RESOLUTION |
|---|---|---|
|
My thruster will not stop running |
Water in your Power Pack |
It’s possible for a variety of reasons you have water in your thruster. This is leading to a shorting of the circuitry and resulting in the Power Pack acting up and running the motor by itself or turning on and staying on or beeping from time to time. There is no troubleshooting this issue. See below topic and how to deal with this. |
|
I see fog in my Power Packs’s LED |
Water in your Power Pack |
For some reason you have water in your Power Pack. This may either cause the Power Pack to short out completely and die or act bizarrely for a while and then eventually die. Including self triggering and other unpredictable behavior. In this case contact us immediately for help: support@bixpy.com. VERY VERY VERY UNLIKELY, but if you sense the Power Pack may be smoking or overheating, dispose of it immediately and do not place near anything valuable, indoors or near flammable material. |
|
My charger is not charging my Power Pack |
|
If you plug in your wall charger and no lights turn on, your wall charger is most likely bad. Contact us for a new one under warranty within one year and please purchase after that. Most other issues are not as easily identifiable and quiet rare. If you’re having trouble charing your Power Pack, please contact us as you will need to get us the Power Pack for repair/replacement. |
TROUBLE WITH OUTBOARD POWER PACKS
| PROBLEM | LIKELY ISSUE | RESOLUTION |
|---|---|---|
|
Wireless remote not working |
Needs new Power Pack |
It is possible that the watch Power Pack in your remote control is dead. This is a Power Pack that needs to be changed from time to time. Follow this link to see video instruction on this: www.bixpy.com/remotePower Pack |
|
Wireless remote not working |
Needs to be synced |
Your Bixpy Power Packs that have blue LED lights can be synced with their remotes. If you have changed your remote Power Pack of for some reason un-synced your Power Pack from your remote, go to this weblink to see a short video on how to sync them again. www.bixpy.com/myremote |
|
Can I find out if the problem is my remote or my Outboard Power Pack not responding? |
Yes you can. But you will need a bit of practice |
You can run your Power Pack at 50% power with just the magnetic kill switch. Go to this link to see a very short video on how to do this: www.bixpy.com/4taps |
|
My Outboard Power Pack does not run my Thruster and produces flashing lights on the LEDs |
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My Outboard Power Pack has shut off completely and no LEDs come on when engaged |
Power Pack possible drained |
Check that your Power Pack is charged. Plug in your wall charger and let the Power Pack charge. |
|
My Outboard Power Pack has shut off completely and no LEDs come on when engaged |
Power Pack safety has turned off internal cells |
Water in the connectors can short the Power Pack and thereby result the Power Pack to shut down internally to protect burning out circuitry. The other cause of Power Pack shutdown is a jam in your propeller that will result overdraw from the Power Pack and Thruster and thereby shut down the Power Pack for safety. To reset your Power Pack, remove the Thruster from the Power Pack and plug in your charger (under power) to reset the internal circuitry. |
|
I see fog in my Power Packs’s LED |
Water in your Power Pack |
For some reason you have water in your Power Pack. This may either cause the Power Pack to short out completely and die or act bizarrely for a while and then eventually die. Including self triggering and other unpredictable behavior. In this case contact us immediately for help: support@bixpy.com. VERY VERY VERY UNLIKELY, but if you sense the Power Pack may be smoking or overheating, dispose of it immediately and do not place near anything valuable, indoors or near flammable material. |
|
My charger is not charging my Power Pack. |
|
If you plug in your wall charger and no lights turn on, your wall charger is most likely bad. Contact us for a new one under warranty within one year and please purchase after that. |
|
My Outboard Power Pack is giving me a random beeping sound with nothing attached to it and without the kill switch |
Wet connectors |
Check your Auxiliary connector to make sure there is no water in there that is shorting the pins and turning your auxiliary power on and off continuously and causing the beeping. This may damage your board. Dry to your connectors and make sure they are capped when exposed to water. |