Bixpy warrants its hardware products against defects in materials and workmanship as follows:
- Bixpy J-1 & J-2 Motor - 1 year
- Bixpy Outboard batteries (PP-333) - 1 year
- Bixpy Power Bank (PP-166) - 2 years
- All Bixpy Adapters and accessories - 1 year
- Bixpy lifestyle products - 90 days
- Bixpy third party items - please contact manufacturers for warranty claims
All warranty periods start from the date of original purchase, provided the purchase was made from an authorized Bixpy Dealer or directly from Bixpy or the Bixpy website. Bixpy warranty does not include damage from accidents and is void if the equipment is opened, altered, misused, mishandled, maladjusted, suffers excessive wear or is serviced by any parties not authorized by Bixpy LLC. Bixpy Jets are made for recreational consumer use and are not warrantied for commercial or rental use.
The warranty does not include transportation costs incurred because of the need for service. Except for such repair or replacement, the sale, processing or other handling of this Bixpy products is without warranty, condition or other liability even though the defect or loss is caused by negligence or other fault. Bixpy assumes no liability for any accident, injury, death, loss, or other claim related to or resulting from the use of this product whether as a result of a defect or not and whether such defect is covered under warranty or not. In no event shall Bixpy be liable for incidental or consequential damages relating to or resulting from the use of this product or any of its parts.
As part of warranty servicing, Bixpy reserves the right to make changes in design and improve upon its products without obligation to install these improvements in any of its products previously manufactured and sold. Returns or replacements of parts and/or products may be subject to shipping, handling, replacement and/or restocking fees.
BEFORE you send us anything back, please contact our customer service to discuss your issue and obtain an RMA (Return Merchandise Authorization). There are limitations on shipping lithium-ion batteries and we will not accept service returns without prior arrangements. Please contact us for details on how to deal with defective products at: firstname.lastname@example.org or 1-866-249-7910.
If your motor still works and your warranty has passed, we offer a Bixpy Motor Refresh Package that provides customers with the option to refresh and tune-up their working Bixpy J-1 or J-2 motors.
We are not equipped to handle walk-in traffic at our headquarters in San Diego, so even if you are local, please do not bring your product to our offices unless you have made prior arrangements.