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If things go wrong with your Bixpy product, we’re here to help and we’re here to make your experience pleasant. All of our products are covered by at least a one year warranty (warranty does not include breakage, abuse, wear and tear and neglect).

Beyond the first year, we will do our best to resolve whatever issues you have in the most reasonable way possible so you can be back outdoors as quickly as possible for as long as you own our products.

Before getting started, please review the details of our warranty and troubleshooting hints provided in your user manual. Also, be sure to read your User's Manual before heading out on the water. Copies of the manuals (and other resources for getting the most out of your new purchase) are available in the product support area at

Please complete as much of the information below as possible. The more information we have the more quickly and accurately we can resolve your issue and get you back on the water. It’s important that you complete the form fully and accurately so that your request can be attended to quickly. Failure to answer all the questions WILL delay your support request.

Do your best to attach a picture or a short video of your issue. A picture is worth a 1000 words and a video a 1000 pictures!

Once we have your submission, someone from our Support Desk with get back to you within 1 business day. 

If your motor still works and your warranty has passed, we offer a Bixpy Motor Refresh Package that provides customers with the option to refresh and tune-up their working Bixpy J-1 or J-2 motors.  

You can update your Bixpy battery (version 4 with white lights), PP-768 battery, and remote with the newest firmware by using our Bixpy App. Click here to download the app in the Apple Store and click here to download the app in Google Play.