We’re always here to help. Whether you need help installing your motor, solving problems with your shipment or batteries, or even have ideas to share with us, please send us an email and we’ll surprise you on how quickly we can get back to you (in a non-creepy way).
Meanwhile, here are some common questions and answers about the Bixpy Jet™. If you have other questions for which you don’t find answers here, feel free to drop us a line and we’ll get back to you as quickly as we can. We’re here to help you resolve whatever issues or concerns you may have with our products. If you’re not 100% happy with your purchase, contact us and we will do whatever it takes to change that.
Q: What is the warranty on my Bixpy Jet?
If things go wrong with your Bixpy Jet, we’re here to help and we’re here to make your experience pleasant. All Bixpy products are covered by a one-year warranty for parts and labor. Unless you’ve abused or neglected the product, we will take care of it.
Beyond the first year, we will do our best to resolve whatever issues you have in the most reasonable way possible so you can be back on the water as quickly as possible for as long as you own your Bixpy Jet.
BEFORE you send us anything back, please contact our customer service to discuss your issue and obtain an RMA (Return Merchandise Authorization).
We are not equipped to handle walk-in traffic at our headquarters, so even if you’re local, please do not bring your product to our offices unless you've made arrangements.
Q. How finalized are the Bixpy Jets and how much testing have we done?
The product you see in most of the pictures and videos is, for the most part, our 11th iteration of the Bixpy Jets. We have tested the motors in fresh water, salt water, bathtubs, swimming pools, pig troughs, fish tanks and, of course, in our labs for months. We have tested them for performance and durability and everything in between. Here are a few questions that have come up in the past and tests we have done during the development of the Jets:
- To the dismay of our electrical engineer, we have shorted everything to try to start fires (mostly on purpose and a few accidents) to make sure you don't.
- We have left multiple battery packs sitting in the locked trunk of a car in the desert sun to make sure they can handle the heat (hope our insurance company doesn't find out).
- Tested LED light and electronics to make sure they don't flicker or "hum" when you are recording on your action camera.
- Pushed the buttons on the remote control thousands of times to make sure the batteries last the way they're supposed to last and they work reliably.
- We have purposely broken everything, and yes, things do break if you try hard enough, but we've done everything we can to make sure they last under reasonable abuse.
- We've "cooked" most of the parts in boiling salt water and acid to test corrosion resistance.
And so much more. In short, we've spent months beating up the Bixpy Jets and they're ready for you to enjoy.
Q. Can I travel with my Bixpy Jets?
Yes. The largest lithium-ion battery you can carry on a commercial airplane with you is a 160 Wh battery. You can carry one battery installed on your device and two spare batteries in your carryon luggage. You can not check lithium batteries into your checked baggage. The larger Bixpy Outboard Batteries for kayaks and paddle boards are 400 Wh batteries and can not be transported on commercial airlines unless you can make special arrangements with the airline.
Q: Where can I get more information on installation and operation of my Bixpy Jet?
In addition to the videos in this website and the videos currently on our YouTube Channel, we will continue to add a series of videos produced on this website and on our Youtube channel prior to shipping that will detail the installation of the different options for your Bixpy Jet. Additionally, you will receive a full user manual with installation instructions in the box.
Q: What kind of speeds can I expect from my Bixpy Jets on various devices:
There is a speed chart in each product using a few different kayaks, SUPs and swimmers. However, your particular device and water and wind conditions can change these speeds and performance numbers dramatically. One other thing that really affects the performance is the hull speed of different watercraft (please see next question).
Q: I want to go faster, can I attach multiple Bixpy Jets to my kayak or SUP?
Yes and no. We have tried this and the results are not spectacular. As mentioned above, there is something called "hull speed" for all watercraft. This is pretty much the maximum speed something moves through water no matter how big of an engine you put on the back. Depending on how scientific you want to get, you can Google "Hull Speed" and really get into this topic but essentially, the only way you can go faster is by getting a faster kayak or SUP. Those tend to be the longer and more slender kayaks and SUPs used for racing. Regular kayaks (like Hobies, Pelicans or Preception kayaks) will top off at about 6 MPH with one or two motors. Keep in mind, this is all based on perfect water and wind conditions. The truth is, wind, wave and water conditions will usually prevent you from reaching your hull speed, so putting two motors on your kayak will only help you reach that hull speed more quickly and more consistently regardless of the conditions. The big question: "Is it worth it?" In our humble opinion, not really. Although it's a bit more fun having the extra push, you'll find in the long run, it does not make enough of a difference to justify the purchase. One thing that you will likely find useful is an extra battery pack for long days out on the water.
Q: Is there an optimal speed?
YES! For sure. Given the topic above and all the testing we've done, somewhere around speed 5 is the best place to be. This is where everything is optimal in terms of battery life, user experience and kayak or SUP performance.
Q: What kind of maintenance do the Bixpy Jets need?
Not much really. They are fully sealed and made to last. Of course, like all of your other possessions, some common sense and care will make them last a lot longer and more enjoyable to use, especially if you’re running them in salt water. For example, it is a good idea to rinse them off after each use and you should never open the sealed charging ports under water. When not in use, do not keep the motors submersed on your vessel, especially in salt water. If you change adapters often or if you do dives deeper than 30 ft (10M), filling the connector tips with dielectric grease is a great idea and will help prevent corrosion from salt water and makes mating easier.
Q: What kind of battery is in the packs?
The batteries we use are lithium ion batteries. These are the same batteries that are used in laptops and cell phones. That’s one reason we can make the packs so small and light and the batteries last as long as they do. That’s also the reason the batteries are a little pricey. The upside is that they will last you a long time (about 500 full charge cycles before losing any power) and have no battery memory. What makes these batteries so amazing is also what makes them quite volatile. So we forbid any sort of tampering with the battery housing or any DIY projects that involve the battery pack. And under no circumstance should you charge the batteries with any charger other than the one that comes with your device. These batteries run on a very sophisticated circuitry and they will shut down at the first sign of stress to prevent fires or overheating. Any tampering with the battery box or the battery system will void all warranties on the system.
Q: Is there a way to charge the batteries with a solar panel?
A common and a great question. We're working on this. Although we have a few options for solar charging the battery packs on the go, we're not happy with any of them. The good ones are too expensive (>$500) and, of course, the cheap ones are no good. The real problem is that the technology is just not there in terms of power and size for the right price. Anything small enough to be portable is not powerful enough to charge the Bixpy Jet batteries and if it's powerful enough, it's more than the price of buying multiple batteries. We will continue to explore more options and hopefully, by the time the Jets are released in the summer, we'll have a viable solution for solar charging the battery packs on the go.
Q: How do I attach a Bixpy Jet to my inflatable kayak?
The fin box adapter is designed to attach to most inflatable kayaks, SUPs or other water toys made of PVC or Polyester.
Here’s a simple video on how you attach the fin adapter onto your craft: https://youtu.be/1glblkC8d5A
Once you have the fin box attached, the Bixpy adapter simply plugs into the fin box. The fin box becomes a permanent part of your kayak, but the motor and Bixpy adapters can be taken off whenever you want.
Q: Can I use other batteries with my Bixpy Jet?
The short answer is "No" and the long answer is "Noooooooooo". The Bixpy batteries are higher voltage lithium ion batteries with lots of custom built electronics inside that communicate with the motor housing. So you will not be able to run the motors with other batteries.